CSR - Customers | Customer partnership

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Home » CSR » Customers

Customer partnership

Customer partnership We work in partnership with our customers to deliver high-quality projects tailored to meet our clients’ specific needs. As a main contractor, our involvement typically starts after the design and layout have already been established by our clients and design partners. We work closely with the architects to make the buildings more affordable, buildable and sustainable, adding value through our procurement activities and by working off-site whenever possible. We add value by assisting our customers in delivering low carbon, sustainable design solutions.

In our FM operations, we regularly seek feedback from the users of our managed sites through questionnaires and direct engagement with pupils, teachers and employees. This helps us to continually improve our service, providing an efficient, user-defined service.

Further details are provided in our 2010 Sustainability Report.

2015 targets and aspirations

	Support our suppliers and clients in cutting their own carbon footprint.
	Assist our customers in selecting / delivering low carbon sustainable design solutions.
	Achieve snag free buildings on handover